Shipping to the United States
Enjoy free standard shipping to supported U.S. addresses with USPS or UPS. SuperStoreMarket covers the standard shipping cost, with the carrier and service selected to suit your item and delivery address.
Once your parcel has been accepted by the carrier, we email you tracking information so you can follow its progress. For delivery availability or a time-sensitive order, please contact our Client Service team before placing your order.
Worldwide Shipping
Shopping from outside the United States? We offer free standard worldwide shipping through USPS and UPS to supported international destinations. The available shipping service depends on your country, delivery address and the item you order.
International delivery is subject to carrier coverage and applicable shipping restrictions. Some destinations or products may be affected by temporary service suspensions or import and export restrictions. Please contact us before ordering if you need to confirm availability for a particular item or destination.
Free shipping does not include import charges. Unless checkout expressly states otherwise, any applicable customs duties, import taxes, brokerage fees or customs clearance charges are the recipient's responsibility. Please see the customs information below for further details.
Order Processing and Delivery Times
Preparing your order
Before dispatch, we confirm item availability, verify payment and complete a final condition review. We also review the packing method and delivery requirements for your purchase. Processing takes place before your parcel is handed over to the carrier.
When to expect your delivery
Delivery times vary by destination, shipping service and customs clearance requirements. Any estimated transit time begins at dispatch and does not include order processing. Estimates are not guaranteed arrival dates.
For delivery information about your country or a time-sensitive purchase, please contact us before ordering so we can discuss the available arrangements.
Tracking Your Order
Once your parcel has been accepted by the carrier, we send tracking information to the email address used for your order. Use these details to follow your shipment with USPS or UPS.
Placed an order as a guest? Visit our Guest Order Tracking page and enter your order reference and email address to check your order. For questions about a shipment, contact our Client Service team with your order reference.
Customs, Duties and Import Taxes
Free shipping does not mean that import charges are included. Depending on the destination and the item, an international order may be subject to customs duties, import taxes, brokerage fees or other customs clearance charges.
Unless checkout expressly states otherwise, these charges are the recipient's responsibility. They are separate from the standard shipping cost covered by SuperStoreMarket. Please check the import requirements for your country before ordering.
Customs clearance can affect delivery times. A shipment may be held while additional information or payment of applicable import charges is required.
Packaging and Special Delivery Requirements
We review each shipment so that the packing method and delivery arrangements suit the item. Fine watches, musical instruments, artwork and other fragile or high-value purchases may require specialist packaging, a signature on delivery, identity verification or additional insurance.
Where a different or more protective arrangement is needed, we may contact you before dispatch to discuss the delivery requirements.
Delivery Addresses and Missed Deliveries
Please provide the recipient's full name, complete delivery address, postal or ZIP code and accurate contact details. Check this information carefully before submitting your order.
To request an address correction, contact us as soon as possible. Changes cannot be guaranteed once a parcel has been dispatched.
Costs arising from an incorrect address, repeated failed delivery attempts or an unclaimed parcel may be charged where permitted by applicable law.
Returning an Item
Please contact our Client Service team before returning an item. We will confirm return eligibility, the applicable return period, packing instructions and the correct return address. Any product-specific return restrictions are provided before your order is accepted.
Need Help with Delivery?
For questions about shipping availability, tracking or a particular item, use our contact form or email [email protected]. For an existing order, please include your order reference so we can identify your purchase.